Refund Policy Due to the nature of our products, sales are final. In the unfortunate event that you are not pleased with your item(s), kindly contact us within 48 hours of receiving the item by emailing hello@coolcomfortzbarbados.com. In the event where the product was damaged and we are at fault, you will receive a 100% refund or have the option of having the product replaced. In the event that the product was made correctly following our standards but the flavour or texture did not meet your personal preference, we are unable to offer a refund in this case as it’s impossible to please each individual’s particular preferences. If you are eligible for a refund and it has been applied, please note that it may take some time to be reflected on your bank account.